Privacy Policy

Privacy Policy

When you shop with us or visit our website, you trust us with your information. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Website Use.

Any payments made via PayPal will be subject to the PayPal Privacy Policy.

This website is operated by Bristol Communications and Electrical Limited ("we" or "us"). Bristol Communications and Electrical LTD. We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

This privacy policy applies to personal information about:

  • Visitors to our website
  • Customers who purchase goods or services or create an account with us
  • Our suppliers

What is personal information?

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

Website Visitors: The personal information we collect about you and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyse how our site is used by visitors and to provide some of the functionality.

You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:

Shop online (either as a guest or using your account)

  • Sign up for news and offers

When you enter a competition or promotional feature we may also ask for details such as your name, address, email address and telephone number so we can administer the competition and notify winners.

Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read them at the relevant time.

Customers: The personal information we collect about you and how we use it

If you purchase products or services from us, we may use your personal information in the following ways.

Enquiries and Information:

  • to answer your questions or provide you with information you have requested;
  • to keep track of sales and enquiries
  • to keep you informed about our products and services
  • to notify you about important changes or developments to our site or services;
  • to provide a more personalised online experience by showing you the most relevant products and offers

Orders and Account Management:

  • to process your order
  • to help with any questions if you have started an order but not completed it
  • to arrange visits to your home (e.g. to carry out a survey or installation)
  • to manage deliveries, returns and refunds
  • to manage your account, including carrying out identity checks (if applicable)
  • to manage your credit account (if applicable) including carrying out credit checks

Customer Relationship:

  • to monitor how our customers transact with us in store and online, for example by checking who has redeemed vouchers or bought items using our mobile app, website or other facility (for more information see Understanding Our Customers below)
  • to contact you for your views on our products and services
  • to publish trends and/or to improve usefulness and content of our website
  • to track activity on our site and to provide a more personalised online experience
  • to link with social media sites and services, for example, for advertising purposes
  • for market research purposes, by tracking activity on our site or in store (on an anonymous basis) to identify trends and/or to improve usefulness and content

Other:

  • for product liability purposes
  • to deal with enquiries and complaints
  • for claims management and insurance purposes
  • for general record keeping purposes

Suppliers: The personal information we collect about you and how we use it

If you supply products or services to us, we may use your personal information in the following ways:

  • for order processing and management;
  • to manage deliveries, installations, returns and refunds;
  • for product liability purposes;
  • to manage your account, including conducting credit and other background checks where applicable;
  • for market research purposes;
  • to notify you about important changes or developments to our websites or services;
  • for supply chain management;
  • to deal with enquiries and complaints;
  • for claims management and insurance purposes; and
  • for record keeping purposes.

If you are a supplier and you have any questions about how we use your personal information, please contact the Commercial Team or your usual business contact.

Understanding Our Customers

So that we can provide a better service, we want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this:

  • We never see or store your payment card details. We do use a unique encrypted token that can tell the same payment card is used in different places. This helps us build a complete picture of all the things people buy from Bristol Communications and Electrical LTD
  • We monitor which customers redeem vouchers using a code that makes the offer personal to you
  • When you order goods in store to be delivered, we will ask for your marketing choices as we would like to send you information about other products and services that may be of interest. We may also link your marketplace purchases with order details with your online account information and your shopping patterns on our website, so we have a complete picture of all the things you buy from Bristol Communications and Electrical LTD
  • We may monitor other websites you visit and the goods and services you look for using search engines in order to provide you with information about products and services from Bristol Communications and Electrical