Our Returns and Refunds Policy:
We hope that you are 100% Happy with your order, however, if there is an issue we’ve outlined some steps below to help...
We are always happy to help solve any issues that may have arisen.
Please contact us via email at email@example.com or by telephone on 01761 452997. We truly are a small, independent family run business and pride ourselves on customer service. We are open 9am – 5pm weekdays, if no one is around to take your call please leave us a message and we will get back
to you as soon as possible.
We hope your order arrives as expected, but in the unfortunate circumstance that it has been damaged in transit or is faulty, please contact us within 14 days of receipt to arrange a return and replacement.
Faulty orders will be provided with a free tracked 24 service label to send the item back to us. Once this has been received and checked over, we will send out your new replacement on a next day service.
Return's which are not found to be faulty upon inspection will follow our standard return's process, or if preferred, sent back to the customer at additional postage cost.
Changed your mind? Or ordered the wrong item? No worries, please contact us within 14 days to arrange a return.
Please note that the return postage cost is the responsibility of the customer.
A 10% re-stocking fee will also be deducted from the purchase price/ refund total (excluding delivery). This is a measure which we unfortunately have to implement due to re-packaging and labour costs incurred during the return process.
Please note that the serial numbers on electronic equipment will be cross checked with our records to ensure against fraud.
Your item(s) must be unused, in the same condition that you received it and within the original packaging. If we deem the items returned to be in an unsatisfactory condition (ie broken by the customer during installation), we reserve the right to charge up to 40% of the final selling price. This cost will be decided upon receipt of goods and photo’s of the damage will be available upon request.
Non- Faulty returns will not be accepted on HIKVISION equipment with broken seals, as this is viewed by the manufacturer as used equipment and is non-refundable.
Please note that we do not refund original shipping costs unless your order has gone missing in transit.
Refunds will be processed through the original payment source of the order, unless a
credit note is preferred.
Different providers have varying processing times, most are
completed within 24 hours however others, such as Paypal credit or e- cheques, may take a while longer. We will send an email confirming that your refund has been authorised. After this, we then ask you to contact your bank or payment source for more information regarding processing times.
We pride ourselves on being trustworthy and reliable and hope that this returns and refunds policy makes our process transparent. We also hope that our customers understand why, as a small business, we need to implement them.
If you need any further guidance, please give us a call on 01761 452997 or email us at firstname.lastname@example.org