Contact Us

BCE Direct • Get in touch

The right help.
The right place.

Looking for your next security system, help with a product, or information about a return? Choose the route below so you can find what you need.

01 • Before you buy

Let’s find the right equipment

Our sales team can help with product recommendations, pricing and solutions for your home or business. Tell us what you want to achieve and we’ll help you explore the options.

For troubleshooting and technical assistance, please use the Help Centre below. Our sales team cannot provide technical support.

02 • Product guidance

Start with our Help Centre

Browse setup guidance, troubleshooting articles and frequently asked questions to help resolve common product queries.

Visit the Help Centre

What our support covers

  • Basic support is available for 30 days, covering simple setup instructions.
  • Support is exclusively for BCE Direct customers.
  • We cannot set up your equipment for you.
  • For security reasons, we cannot remotely reset or change passwords.
  • Technical support is not provided by phone or email. Please use the Help Centre resources.

03 • After your purchase

Returns & refunds

Please visit our returns and refunds page for the next steps. You’ll need to complete the return form before we can take action on your request.

Start a return enquiry