Delivery Information:

Fedex or DPD Next Day Delivery - Free Next Working Day Delivery - Purchases over £150(Mon - Fri) order before 3pm* purchases under £150 attract a £7.99 delivery fee.

*Please note: We cannot guarantee next day delivery or Saturday delivery due to the nature of couriers and possible delays. All items will be dispatched the same working day if ordered before 3pm.

Please note: We have a 1-2 Day Handling Time and We Currently Do not offer Collection or Next Day Delivery.

Returns and Refunds Policy

We want you to be completely satisfied with your order, but if there’s an issue, we’ve outlined the steps below to assist you.

We’re always here to help resolve any problems that may arise. Please contact us by email at sales@bcedirect.co.uk or by telephone on 01761 452997. As a small, independent, family-run business, we take great pride in our customer service. Our business hours are 9 am – 5 pm on weekdays. If we’re unavailable to take your call, please leave a message, and we’ll get back to you as soon as possible.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 14 days of receipt to arrange a return and replacement.

• Faulty items will receive a free tracked 24 service label to return the product. Once we receive and inspect the item, we’ll dispatch a replacement via next-day delivery.
• If the item is not found to be faulty upon inspection, our standard returns process will apply, or the item can be returned to you at your cost.

Please Note: Items cannot be deemed defective if the issue arises due to customer actions or incorrect installation (e.g., forgotten passwords or user errors).

Change of Mind or Incorrect Orders

If you’ve changed your mind or ordered the wrong item, don’t worry! Contact us within 14 days to arrange a return.

• Returns will be arranged through DPD courier at a cost of £8.99, which will be deducted from your refund.
• A 10% restocking fee will also be deducted from the refund total (excluding delivery). This fee helps cover repackaging and labour costs incurred during the return process.

Conditions for Returns:

• Items must be unused, in the same condition as received, and returned in the original packaging.
• If items are returned in an unsatisfactory condition (e.g., damaged during installation by the customer), we reserve the right to deduct up to 40% of the final selling price. Photos of the damage will be provided upon request.

Non-Refundable Items:

• HIKVISION equipment with broken seals will not be accepted for return, as these are classified as used by the manufacturer.

Important Notes:

• Serial numbers on electronic equipment will be verified against our records to prevent fraud.
• Original shipping costs are non-refundable, unless the order was lost in transit.

Refund Process

Refunds will be processed through the original payment method unless you prefer a credit note. Please allow 72 hours from receipt of the returned item for the refund to be processed.

• Most refunds are completed within 24 hours, but certain providers (e.g., PayPal credit or e-cheques) may take longer.
• We’ll send you an email confirmation once your refund has been authorised. If there are delays, we recommend contacting your bank or payment provider directly.

Additional Notes

• We are not responsible for any external labour costs incurred by the customer, especially if the fault arises from incorrect installation or user actions (e.g., forgotten passwords).

We’re committed to providing a positive shopping experience and resolving any issues that may arise. As a small business, we aim to make our policies transparent and fair, while also addressing the challenges we face in managing returns.

If you need further assistance, please don’t hesitate to contact us at 01761 452997 or via email at sales@bcedirect.co.uk.

Need a large quantity of this or another item? Get in touch for a bespoke quote. Please provide product codes where possible.

Please feel free to get in touch with our sales team. Use the contact us page- emailsales@bcedirect.co.ukor give us a call on 01761 452997 we will be more than happy to chat through your requirements.